AGENT TERMINAL

 

  Technical Characteristics :

     - ITU-T H.323 v2/v3/v4
     - Automatic Gatekeeper Discovery
     - DTMF detection/generation
     - FTP automatic software upgrade
     - Remote configuration/reset
 

  Audio Characteristics :

     - Codecs – G.711 A/µ-Law, G.723.1, G.729A, G.729
     - G.168/165- echo cancelation
     - Dynamique Jitter Buffer
     - In-band or Out-band DTMF generation / detection
     - Call Progress Tone

  Functionalities :

    - Full Login Portability
    - Interconnection with Outlook
    - Call emission from Pc keyboard
    - By simple mouse clicks on numeric keyboard
    - Caller number presentation on agent graphical interface
    - Personal voice mail
    - Call Transfer and Call Offer
    - Call Hold
    - Customizable call waiting music
    - Volume control (Micro and Speakers)
    - Real time buddy list
    - Put on administrative pause, personal pause, after call work
    - Call Codification on the same interface
    - Recall progammation
   

                       

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