SUPERVISOR TERMINAL

  Technical Characteristics :

     - ITU-T H.323 v2/v3/v4
     - Automatic Gatekeeper Discovery
     - DTMF detection/generation
     - FTP automatic software upgrade
     - Remote configuration/reset
 

  Audio Characteristics :

     - Codec – G.711 A/µ-Law, G.723.1, G.729A, G.729
     - G.168/165- echo cancelation
     - Dynamic Jitter Buffer
     - In-band or Out-band DTMF Generation/Detection
     - Call Progress Tone

  Functionalities :

    - Full Login Portability
    - Interconnection with Outlook
    - Call emission from Pc keyboard
    - By simple mouse clicks on numeric keyboard
    - Caller number presentation on agent graphical interface
    - Personal voice mail
    - Call Transfer and Call Offer
    - Call hold
    - Customizable call waiting music
    - Volume control (Micro and Speakers)
    - Real time buddy list
    - Recall programmation
    - Conference Call

  Supervision Functionalities :

    - Call historic display  
    - Selection by agent or group of competences
    - Display statistics by group of campaign
    - Average call statistics
    - Call statistics by agent/group of competences/campaign number
    - Export statistics to Excel files
    - Agent communications supervision and saving

 

                       

 Copyright © 2002-2005, Bloophone. All Rights Reserved

Terms and Conditions | Privacy Statement | Site Map